Privacy Policy


Rural Financial Counselling Service New South Wales, (RFCS NSW Southern Region Limited) is committed to protecting your privacy. This Privacy Policy tells you about our collection of personal information and how we use that information.

By visiting and/or using our website, you agree to the terms of this policy and you consent to our use and disclosure of your personal information in accordance with what is set out below. This website is owned by RFCS NSW Southern Region and may be accessed in Australia and overseas.

The type of personal information we collect

This Privacy Policy covers personal information that you give us or that we collect automatically when you visit our website. Personal information is information that can be used to identify you. Personal information might include your username and password, your name, your mailing address, email address, phone number and Location.  

Personal information given by you to us

We collect the personal information you give us in a number of ways, online, by email, post and facsimile or over the phone.  Personal information such as your your name, your location, email address, and phone number will be collected when you first have dealings with us and is collected so that we can do business more easily.

We will not ask for sensitive information about you on our website or anywhere online, for example, details of your racial or ethnic origin, political affiliations, religious beliefs, sexual preferences, criminal convictions or financial information.

Information automatically collected

When you visit our website, other kinds of information may also be collected automatically as part of our website’s operation. This includes the website that referred you to us, your IP address, browser type and language, and access times. We may also collect navigational information, including information about the pages you view, the links you click and other actions taken in connection with our website. We may combine your personal information with the information automatically collected when you visited our website.

We use “cookies” to enable you to sign in to our services and to help personalise your online experience. A cookie is a small text file that is placed on your hard drive. Cookies contain information, including personal information that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect includes the date and time of your visit, your registration information, and your navigational history. Cookies offer you many conveniences. Cookies also save you time by eliminating the need to repeatedly enter the same information.

In some cases, our third-party service providers may use cookies on our sites. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by RFCS NSW Southern Region and does not cover the use of cookies by third parties.

You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on cookies.

In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our websites and in promotional e-mail messages or newsletters. These tiny electronic images assist us in determining how many users have visited certain pages or opened messages or newsletters. We do not use these images to collect personal information.

Use of Your Personal Information

We use the personal information you have given us for purposes which are consistent with the reason you provided the personal information, or for a directly related purpose. Such purposes for which we may use your personal information include:

  • contacting you for use of our services;
  • effectively communicating with you;
  • operating and improving our website;
  • providing customer service;
  • performing research and analysis aimed at improving our services; and
  • displaying content that is customised to your interests and preferences.

Sharing of Your Personal Information

We do not sell, rent or trade any personal information to or with any third parties. We may disclose your personal information (not financial) to external service providers in the circumstances discussed below.

We may share your personal information (not financial information) with external service providers who perform services on our behalf. For example, we may hire other companies to host websites, to assist in direct marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure they comply with the same privacy principles that govern our collection of your personal information.

We may disclose your personal information if required to do so by law, or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our service, employees, clients, or the public.


We may send you surveys or marketing communications to inform you of new assistance or services or other information that may be of interest.

If you do not want to receive direct marketing communications from us, it is easy to opt out. Just follow the “unsubscribe” instructions included within each email communication. Alternatively, you can send us an email request at 

How To Manage Your Personal Information

You have, subject to certain exceptions allowed for by law, the right to access your personal information. If you would like to get access to, review or correct any of your personal information, you may request changes by emailing us at or calling us on 1800 319 458  or writing to us at 37 Morgan Street, Wagga Wagga. NSW 2650

We can provide you with a copy of personal information held on our current records at no charge. However, if we need to access archived records, such as personal information backed up or stored offsite, then we may charge for the cost of providing such access.

Where your information is stored

Personal information that we collect is stored and processed in Australia. We take all reasonable steps to protect personal information.

Security of Your Personal Information

The security of your personal information is important to us. We follow accepted industry standards to help protect your personal information. No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security and any transmission of personal information is at your own risk.


We do not intend to solicit or collect personal information from anyone under the age of 18. If you are under 18, you should not use or enter information on this site, including without limitation, any Interactive Areas of the site.


We may link to websites, including those of our third-party content providers and social media sites.  Our website may contain social media features such as Facebook “Like” buttons. These features may collect information about your device’s IP address, set cookies or link you to a social media website where you may post personal information. The sites of our third-party providers and social media sites may have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such sites and encourage you to become acquainted with them prior to use.


If you have questions, complaints or concerns regarding this Privacy Policy, please contact us by writing to us at:

We treat all complaints about a breach of the Australian Privacy Principles seriously. Someone from RFCS NSW Southern Region will investigate your complaint and respond to you within a reasonable time.

Changes to This Privacy Policy

We reserve the right to change the terms of this privacy policy at any time. If there are material changes we will post a notice of such changes here or on our home page and publish the effective date of the change. We encourage you to review this policy whenever you visit our site.

Contact Information

You can contact RFCS NSW by emailing or by sending us a letter at: 37 Morgan Street, Wagga Wagga. NSW 2650 or by phoning us at: 1800 319 458 during normal business hours EST.

Date: 14.04.2023

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The Rural Financial Counselling Service Program is funded by the Australian Government and the New South Wales Government and is administered by the Department of Agriculture, Fisheries and Forestry